Figures Supplemental materials online for Customer Experience Analytics. Find the chapter and figure references in the book by browsing below Introduction Ecommerce Growth figures Chapter 1 Qualtrics XM Institute Study Conversion Rates Benchmark Build peaks, don’t fix potholes Chapter 2 Web Analytics Examples Application Performance Monitoring (APM) Chapter 3 Segmentation example Typical Site Speed Metrics Wave report example Chapter 4 Voice of Customer examples Chapter 5, a & b Attractiveness rate examples Revenue attribution examples Segmentation examples Web Analytics examples Chapter 6, a & b Merchandising examples Chapter 7, a & b Beerwulf case study example Segment example Chapter 8 N/A Chapter 9 Ancillary options case study Chapter 10 Model example for privacy-conscious customer marketing Multichannel Marketing profile example Chapter 11 N/A
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