& Multichannel Metrics
Do AI Analytics products on the market today live up to the hype? My kickoff post showed how I plan on taking AI Analytics products for a spin to see if they are worth their salt. Here now is a …
GA4 sample data set for use in my testing project for AI Analytics tools Read more »
This blog explores the realities of AI analytics tools available today, assessing their effectiveness in time savings, insights generation, and trustworthiness. Using Google’s Merch store data, the author evaluates various AI tools against business goals like increasing revenue and improving customer engagement. The ultimate question: Can AI truly go beyond being a mere analyst to become a valuable co-pilot in decision-making?
Assessing Open AI’s current level of AI against the hierarchy of 6 levels of autonomous analytics and action.
Taking inspiration from the automotive industry’s L0 – L5, six levels of driving automation, what would a similar hierarchy look like for automating analytics and action on data?
Shep Hyken manages to make Analytics a fun conversatiopn on his Amazing Business Radio. Listen up now!
What data skills can actually help CX Punk Rockers? That’s the question I am exploring with a guest article on Customer Experience Analytics on Adrian Swinscoe’s website. Adrian needs no introduction. He is the author of best selling and unique …
Many thanks to Mary Kearl for including the Customer Experience Analytics book in her list of top 10 best reads on the topic this year. Very honored to be included in this list of great books. Check out Mary’s top …
Customer Experience Analytics included in Best Digital Experience Books to Read in 2023 Read more »
Future generations will ask us one day, “Grandpa, what was it like when AI first beat you on the skills that you thought no computer could beat you on? I think we’ll all soon have stories to tell about that. …
AI beat me today on website copywriting and JavaScript coding Read more »
Don’t you always wonder what it must be like to be interviewed on a great radio show? Well, I did. But then I was honored this week to be interviewed on the Digital Experience Masterminds podcast series by my good …
Customer Experience Analytics – interviewed on a radio show? Read more »
Free, 3-minute self-assessment tool So, you want to create great digital experiences for your customers, … but what’s holding you back? Find out in 3 minutes with this free self-assessment tool Step one: Come to Jesus. We all think we …
What’s holding your company back from creating great digital experiences? Read more »