From “I’ll Be Back” to “Listen Up!”: Amazing Business Radio interview on How to Know What YOUR Customers Want
Customer Analytics Made Fun? Just in time for the holidays, Shep Hyken’s Amazing Business Radio has published our conversation about: “How to know what your customers want“, featuring stories from my Customer Experience Analytics book.
Shep Hyken is a world-renowned keynote speaker and author in Customer Service & Customer Experience. His Amazing Business Radio show airs every week on iTunes, Spotify, and other platforms and channels. He also hosts the TV show Be Amazing or Go Home.
While Shep’s experience is long, and his books are legendary in the industry, he is passionate about the biggest challenge facing every organization — making the customer come back. Check out his latest book themed on the Arnold Schwarzenegger signature line: “I’ll be back“. Before you do anything else, you gotta watch the trailer video on Shep’s site first! (Click Watch the trailer)
Why do Shep’s listeners come back to his weekly radio shows and TV episodes? It’s because he manages to turn even a conversation about Analytics into something fun and inspiring. Check it out here and be sure to subscribe to his show wherever you listen to podcasts.