↓ Skip to Main Content
Experience Analytics Live & Multichannel Metrics

Main Navigation

  • HOME
  • BOOKS
    • Customer Experience Analytics
      • Case Studies
      • Figures
    • Multichannel Marketing Metrics
  • Agent Analytics
  • Self-Assessment Tool
  • BLOG
  • About Akin
    • Contact
    • Keynotes & Workshops

Category: multichannel marketing

Digital-Marketing Framework (now revised and improved)

Here is a revised framework for digital marketing strategy.   Why the revision? This fixes a number of shortcomings in the first version that I had proposed 10 days ago. For example, David Raab and Laura Patterson, members of the …

Digital-Marketing Framework (now revised and improved) Read more »

In Search of a Strategic Framework for Digital Marketing

At the new DigitalMarketingOne, our Founders Council is seeking to design and explore a strategic framework for digital marketing.   Marketing does so many things though and does them so differently at different companies. How do we put all that …

In Search of a Strategic Framework for Digital Marketing Read more »

Soup to Nuts Marketing Optimization – In the Coming Big League

Exciting times! The consolidation in the marketing technology industry is producing a big league of solutions providers. Dreaming ahead into the future, what can companies hope to achieve with this new breed of marketing software and services providers? The end-to-end …

Soup to Nuts Marketing Optimization – In the Coming Big League Read more »

Since when does SEM no longer include SEO???

It used to be that SEM was the umbrella term for paid and organic. Articles on search would begin with a sentence such as “Search engine marketing (SEM) comes in two types: paid (PPC) and organic (SEO).”. I used to …

Since when does SEM no longer include SEO??? Read more »

Behavioral Analysis for Driving Targeted Marketing

You might be squandering a huge opportunity if you aren’t using web analytics as a rich source of behavioral insights on individual prospects and customers. Read the full article published on the brilliant new online-behavior site. There you’ll also see …

Behavioral Analysis for Driving Targeted Marketing Read more »

The Nerd-Geek Venn Diagram Applied to Analytics

Ever since the brilliant Nerd-Geek-Dork Venn diagram below started zipping all over blogs in Sept 2009, I have been waiting for genius to strike me so that I might think of ways to apply this to the analytics topic. Sadly, …

The Nerd-Geek Venn Diagram Applied to Analytics Read more »

Farewell to Coremetrics and Web Analytics as you knew it

Today is another exciting day in the history of web analytics. Or was today another step forward on the inevitable path of web analytics (as we knew it) to becoming history? For Unica’s read of today’s news, check my post on IBM’s acquisition …

Farewell to Coremetrics and Web Analytics as you knew it Read more »

Thursday June 10th: Radian6 and Unica webcast at WAA

The title of this joint webcast with Radian6 might as well have been: “Bringing order to the wild west of social media through analytics”.  Or “The sherriffs are riding into social media marketing high noon”. All kidding aside, neither web analytics nor …

Thursday June 10th: Radian6 and Unica webcast at WAA Read more »

5 Multichannel Gems from eMetrics San Jose

Like most vendors at the eMetrics marketing optimization conference this year, I only had a chance to attend very few of the sessions. But each of the ones I did attend was awesome. Even more awesome than I remember from …

5 Multichannel Gems from eMetrics San Jose Read more »

5 Ways to Increase Returns from Search Marketing (SEM)

The team at Online Marketing with RSS Ray kindly invited me to present on BrightTALK yesterday on five ways to increase returns from SEM. This was a welcome opportunity for me to detail my recommendations for how to optimize search …

5 Ways to Increase Returns from Search Marketing (SEM) Read more »

Posts pagination

Previous 1 2 3 4 5 6 … 8 Next
Copyright © 2026 Experience Analytics, Live | Powered by Responsive Theme
Top